30 Aug 2023

Full-Time HOSPITALITY MANAGER – KWAZULU NATAL

facebush – Anywhere

Job Description

Single or preferably coupled with Adventure Guide

Experienced Hospitality Manager to oversee day-to-day operations of a four-star Fair Trade certified lodge that places emphasis on Responsible & Sustainable Tourism.  The position is full time, live-in & will require early mornings, late nights & busy days with a small team in a spectacular natural environment.

Key Responsibilities

  • Ensure that guests receive a world-class experience with warm hospitality, providing exceptionally professional service with honest sincerity.
  • To grow the existing team into an independent, strong, driven & reliable unit that operates at this exceptional standard.
  • Provide quality control of the product & experiences whilst adhering to Fair Trade Tourism framework.
  • Supervise, evaluate & motivate hospitality & guiding staff
  • Motivational training for existing food, service and housekeeping teams
  • Perform relief duties for F&B management
  • Supervise procurement of consumables in accordance with Fair Trade guidelines.
  • Assume responsibility for expense monitoring according to budget, record keeping, and reporting
  • Monitor guest feedback, report both positive & negative comments, and take corrective action.

Skills & Personal Attributes

  • Excellent organizational and leadership skills
  • Outstanding interpersonal & communication skills (verbal and written English) Zulu language an advantage.
  • Energetic, outgoing personality
  • Problem-solver (think out of the box)
  • Motivated and pro-active (takes initiative & is responsible)
  • Ability to handle pressure and still operate effectively
  • Good time management; meet deadlines and keep on top of things
  • Empathetic and ability to see and listen to ‘both sides’
  • Attentive to detail
  • Willing and able to share information, and teach and inspire others
  • Mature, sound personal values system to lead by example and ‘walk the talk’

Qualifications

  • Formal Hospitality/Tourism Qualification
  • Code 08 Drivers, with PrDP.
  • First Aid – valid
  • Computer Literate – knowledge of MSWORD, EXCEL
  • Knowledge of SEMPER or similar reservations systems an advantage
  • Culinary Arts Qualification – Advantage, not essential

Job Categories: Hospitality Manager. Job Types: Full-Time. Job expires in Endless.

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